Aeris Support Community

New Post

Radio connection failed on credit card machine

Question
Updated 3 years ago

worked until today, what does this mean?

10 Posts
0 Reply Likes

Posted 3 years ago

1
2

Norma Pavao, Official Rep

150 Posts
2 Reply Likes

Samuel,

In order to investigate we need to know your device ID can you provide either the ICCID or MSISDN?

Regards,
Norma
Neo Team

Comment

10 Posts
0 Reply Likes

N/AICCID:89185015032500239941

IMSI: . 204043396202604

This is one of the 2 having this problem today

Comment

Norma Pavao, Official Rep

150 Posts
2 Reply Likes

From reviewing the logs the device has been transmitting data on the 3rd of April to present, please advise if you are still seeing a problem and if you are is there a specific timestamp we need to be looking at?

Regards,
Norma
Neo Team

Comment

Norma Pavao, Official Rep

150 Posts
2 Reply Likes

Samuel,

Did you need any further assistance?

Regards,
Norma
Neo Team

Comment

1
2