Registered Sims, Still not showing on account

  • 2
  • Problem
  • Updated 2 years ago
  • (Edited)
I registered my six digit code with my sims that came in the mail but none show on my dashboard or under devices. Thanks in advance!
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jared l

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Posted 2 years ago

  • 2
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Bob Heckmann, Official Rep

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Hi Jared,

Thanks for posting your question on Neo's Support Community. Did you follow the instructions on the Assign & Provision your SIMs in our Support section?

Regards,
Bob
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jared l

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Yes, did everything as the instructions showed.
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jared l

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After reading thru the link you provided, I only received two sheets of paper, one being the purchase order and the second being my six digitt code- I did not have one for each sim ordered. (10).
(Edited)
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Bob Heckmann, Official Rep

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Jared,

Please take a look at Step 3 on the Assign & Provision your SIMs page. It explains where to find your SIMs. Let us know if that doesn't work.

Regards,
Bob
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jared l

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Hey Bob,


It still not adding my sims where I can see them in my dashboard or devices.
(Edited)
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jared l

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The error message reads unidentified package number
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jared l

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Any help would be appreciated!
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jared l

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They have now showed on my account, problem solved. Thank you!