I can't get any new Aeris sim cards to register. They're provisioned and billed, but no connection to the network. I first tried our own design equipment which uses a SIM800 GSM module so I could watch the registration attempts try and fail over and over. Then I tried a known working unlocked GSM capable phone. The phone will recognize and display the Tmobile carrier ID, but there's no data connection and the Aeris Devices/Diagnostics page says no registration.
So how does one get this service to work? Please save me the time asking me if the SIM card has been inserted properly, the answer yes. And ditto for power.
One more thing, I'm fairly certain we ordered micro-Sims and we received Standard size. We bought a cutter, assuming that improper sizing is some kind of Aeris standard practice, but the fit isn't good because the cutter leaves a sloppy edge. We have to deploy 800 of these things, is it possible to actually get the sim cards in the desired size?
So how does one get this service to work? Please save me the time asking me if the SIM card has been inserted properly, the answer yes. And ditto for power.
One more thing, I'm fairly certain we ordered micro-Sims and we received Standard size. We bought a cutter, assuming that improper sizing is some kind of Aeris standard practice, but the fit isn't good because the cutter leaves a sloppy edge. We have to deploy 800 of these things, is it possible to actually get the sim cards in the desired size?
Posted 3 years ago
Norma Pavao, Official Rep
Norma Pavao, Official Rep
Yes Norma, we did as you suggested, with yet another delay due to a problem. Here's what happened (snip from Digikey site):
Note that the descriptions and part numbers for 1615-1001 and 1615-1004 are swapped. Yet another batch of SIM ordered (third attempt!!) the correct size was finally received. Now the problem is that the "Digikey" activation procedure does not recognize our login credentials. The attempt to create a new account was also unsuccessful because the new account validation email never arrived.
We're now into the third week of what should have been a very simple buy-activate-register-use procedure. Any ideas would be welcome.
-Steve
Note that the descriptions and part numbers for 1615-1001 and 1615-1004 are swapped. Yet another batch of SIM ordered (third attempt!!) the correct size was finally received. Now the problem is that the "Digikey" activation procedure does not recognize our login credentials. The attempt to create a new account was also unsuccessful because the new account validation email never arrived.
We're now into the third week of what should have been a very simple buy-activate-register-use procedure. Any ideas would be welcome.
-Steve
