Service Coverage

  • 1
  • Question
  • Updated 3 years ago
  • Answered

I can't connect to the network at all from my current location, but the coverage map says I should have full coverage.


Zip code is 33579 & It's a Neo SIM. What networks provide service in this area for Neo SIMs?

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Bruce B

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  • frustrated

Posted 3 years ago

  • 1
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Bob Heckmann, Official Rep

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Hi Bruce,

Thanks for the post. Please provide the following information:

What device are you using?
What steps are you taking to connect to the network?
What are the last 4 digits of your ICCID?

Regards,
Bob
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Bruce B

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I'm Using a Queclink GL500.

APN is successfully programmed into the device because if I drive it down the street it connects without an issue. I'm just trying to figure out what providers Aeris is utilizing in my area so I can check coverage. The device even reports without issue from this location, but for some reason it won't register on the network from here.


ICCID is 1129.

Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Bruce, Neo SIMs camp primarily on the T-Mobile network in the US. They do not camp on AT&T.

Regards,
Bob