Service impairment notification - August 12, 2015

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  • Updated 5 years ago
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Hello Neo community. Please review this notification of a weather-related service impairment

August 12, 2015
Customer Impact - Resolved

Spread throughout the Houston market, mostly in Southeast and Southwest regions including Friendswood, Pasadena and Katy.

Multiple Cell Outage (weather related) - voice/data services impacted


Customers in the affected area may have experienced degradation of voice and data services due to weather disrupting cell coverage.

We experienced multiple sites down in the Houston market due to loss of power & transport caused by severe weather conditions.

Support teams have restored service to affected sites. Market has deployed generators and Engineers have verified sites are back online.
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Bob Heckmann, Official Rep

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Posted 5 years ago

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