Setting up for VPN access to a device and how to add this to my NEO account

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  • Updated 5 months ago
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP address.  Their tech support says that I can create the VPN tunnel and run my software through it.  The problem I'm finding is since I can't talk with any humans at Aeris the only mention of this process is from 2 years ago and I can't find the pull downs to add the following to my account.
  1. Infinity Support
  2. Private Link
I'm in the field right now and as typical of these installation it is over a holiday weekend and I can't get any support.

Does anyone have a clue how to add the items to my Neo account?

Thanks for your help.
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Mark Jacobs

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Posted 1 year ago

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Jhon Perker

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Not only you I also have face the same, when I connect VPN access to a Moxa 2542-HSPA device, but I failed. That time I decide to go Microsoft edge support for help, they told me the solution, which I need to follow. You can also go there if you want to need.
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Mark Jacobs

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Good to hear.  So you did get it to work?