Signup is not working. Email verification link is broken

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
When I click on the link for email verficaition, I get an apache web server error. I cannot re-signup, no forgot password, nor re-validate.
Photo of Yilmaz Ozer

Yilmaz Ozer

  • 4 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Hi Yilmaz,

Thanks for reporting this issue. Our engineering team is currently diagnosing the problem. We apologize for the inconvenience and will update you when we have more information.

Regards,
Bob
Photo of Yilmaz Ozer

Yilmaz Ozer

  • 4 Posts
  • 1 Reply Like
Any update?
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Hi Yilmaz,

This issue has been resolved. We see in our logs that you have made three attempts to sign up, each with a different email address. Please sign up again with an email address other than one of those three. After your account is created you can add one or more of those three emails to the account.

Thanks for your patience and let us know if you encounter additional issues.

Regards,
Bob
Photo of Yilmaz Ozer

Yilmaz Ozer

  • 4 Posts
  • 1 Reply Like
I'm running out of email addresses :-) 
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
  • 12 Reply Likes
Hi Yilmaz,

I see that you were able to open an account and complete your SIM order. Good luck with your IoT solution development.

Regards,
Bob
Photo of Yilmaz Ozer

Yilmaz Ozer

  • 4 Posts
  • 1 Reply Like
Thanks Bob. I'm sure we'll chat again soon.