SIM not working with USB modem in India

Hello,

Use: USB Modem - HSDPA or Huawei USB stick
Location: India

I have purchased simcard and I am putting it in USB stick. But I can get connected with internet using this SIM. when I put local card it works fine so USB stick is working good.

Please find attached pictures of configuration.

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1656022/RackMultipart20170930-81456-6pg8w4-Neo-2_inline.png?1506749843

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1656022/RackMultipart20170930-81456-6pg8w4-Neo-2_inline.png?1506749843

Bob

3 Posts
0 Reply Likes

Posted 2 years ago

2 years ago

Lilibeth Ocando, Official Rep

14 Posts
0 Reply Likes

Hello Bob,

We have received your case. Please provide the device identifier such as ICCID in order for us to validate your reported issue.

Best regards,

Lilibeth Ocando

Customer Support Engineer

Aeris Communications, Inc

Comment

2017-10-01T02:40:19+00:00

Bob

3 Posts
0 Reply Likes

Should I share ICCID here only or send email to specific email ID?
Here is ICCID: 89185000161110065482

FYI:
End of the day I want to use this sim with USB Dongle using PPP.

my local SIM is working with this chatscript fine.
---------------------------------------------------------------------------------------------------
# This chatfile was generated by pppconfig 2.3.18.
# Please do not delete any of the comments. Pppconfig needs them.
#
# ispauth PAP
# abortstring
ABORT BUSY
ABORT 'NO CARRIER'
ABORT VOICE
ABORT 'NO DIALTONE'
ABORT 'NO DIAL TONE'
ABORT 'NO ANSWER'
ABORT DELAYED

REPORT CONNECT

# modeminit
'' ATZ
OK 'ATQ0 V1 E1 S0=0 &C1 &D2 +FCLASS=0'
OK 'AT+CGDCONT=1,"IP","internet"'

# ispnumber
OK-AT-OK "ATDT*99#"
# ispconnect
CONNECT \d\c
# prelogin

# ispname
# isppassword
# postlogin

# end of pppconfig stuff
---------------------------------------------------------------------------------------------------
So what I changed for Neo is APN
OK 'AT+CGDCONT=1,"IP","neo.iot.net"'

(Edited)

2 years ago

Lilibeth Ocando, Official Rep

14 Posts
0 Reply Likes

Hello Bob,

We have validated that your device is not working because Neo service is only available in the United States, Roaming services are not available for NEO, that explains the reason for your device not connecting to the Network. Our apologies for the inconvenience. We do have other products that are available internationally to obtain information on these products I would invite you to use the "Chat" option of our website (http://neo.aeris.com) and speak with a member of our sales support team.

Best regards,
Lilibeth Ocando
Customer Support Engineer
Aeris Communications, Inc