SMS issues

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  • Updated 9 months ago
Hi,
I am trying to send SMSes from my neo SIM.
1) The SMS are sent out of my test device but never delivered to the destination.
2) I see in the current usage activity that i got charged for 14 SMS that I never received something like $36! I thought the cost was $0.10 per SMS!!
3) When I create a report for my SMS activity, I see SMSes of type SMS-MT and SMS-MO but I never received those messages. Doesn't neo support standard SMS ?
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Kostas Zouridis

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Posted 10 months ago

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Surbhit Saxena

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Hi Kostas,

Hope you are doing well.

I have received your issue.

Can you please provide device identifiers for further investigation ?

Additionally, please clarify the destination address as well. Is the destination a handset or a web app ?

We also looking into your charging issue.

Regards,
Neo Supoort Team.
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Kostas Zouridis

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Hello Surbhit,
thank you for your response. Please find below my feedback.
The 'Device-Profile-id' is AER0000007960536. I hope it helps.
The destination address is a handset in the US. The source is also a handset in the US, I am trying to conduct some connectivity tests.
Below you will find a sample of the SMS traffic report. All the rows are similar.

MIN,MEID,HEX-MEID,MFR-ESN,HEX-ESN,IMSI,ICCID,MDN/MSISDN,Device-Profile-Id,Technology,Traffic Type,Event Type,Timestamp,Assigned IP,Service,From Device (Bytes),To Device (Bytes),Duration (Sec),Network Location Info,SMS Status,Zone,
" ",""," "," "," ","'204043396723172'","'89185000160627260511'","11836136749","AER0000007960536","GSM","SMS","SMS-MO","2017-09-05 01:55:24Z","","","","","","164662280540","Delivered","United States of America"
" ",""," "," "," ","'204043396723172'","'89185000160627260511'","11836136749","AER0000007960536","GSM","SMS","SMS-MO","2017-09-05 01:53:33Z","","","","","","164662280540","Delivered","United States of America"
" ",""," "," "," ","'204043396723172'","'89185000160627260511'","11836136749","AER0000007960536","GSM","SMS","SMS-MO","2017-09-05 01:50:33Z","","","","","","164662280540","Delivered","United States of America"
" ",""," "," "," ","'204043396723172'","'89185000160627260511'","11836136749","AER0000007960536","GSM","SMS","SMS-MO","2017-09-01 14:33:04Z","","","","","","140445580470","Delivered","United States of America"
" ",""," "," "," ","'204043396723172'","'89185000160627260511'","11836136749","AER0000007960536","GSM","SMS","SMS-MT","2017-09-01 04:32:35Z","","","","","","16466228055","Delivered","United States of America"


Please let me know if you need any additional information.

Thank you,

Kostas
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Surbhit Saxena

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Hi Kostas,

Could you please let me know that the SMS you have send is from the device to server(API) or from device to device.

Thanks & Regards
Surbhit Saxena
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Kostas Zouridis

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Hi Surbhit
I am trying to send SMS from device to device
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Surbhit Saxena

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Hi Kostas,

Thanks for replying. Will update you soon.

Regards,
Surbhit Saxena
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Surbhit Saxena

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Hi Kostas,

SMS sent from device to devices is not supported

The SMS need to be send from device to server, server (API) to device, or from the Portal.

Regards,
Surbhit Saxena.
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Surbhit Saxena

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Hi Kostas,

Can you please provide me us the update.

Regards,
Surbhit Saxena.
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Kostas Zouridis

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Hi Surbhit,
There is no more update for me to provide. Since I cannot send SMSs directly from device to device I will figure another way to communicate with it.

Thanks

Kostas
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Surbhit Saxena

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Hi Kostas,

Thank you for your response.
Can we go for case closure now.

Regards,
Surbhit Saxena.
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Kostas Zouridis

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Hi Surbhit,
Yes, we can close the case. Thank you very much.

Regards,

Kostas