ssaerport SIM registration problems (Unidentified Package Number)

  • 1
  • Problem
  • Updated 1 year ago
Just Received 5 Pack of SIMS, but am not able to register on ssaerport.  Error message displayed is: Unidentified Package Number
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Frank Garcia

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Posted 1 year ago

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Abraham Fuentes, Official Rep

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Hello Frank,

I am sorry to hear you are having difficulties with our product. Can you provide us your account number along with the last four digits of a SIM card you are trying to get working so that we can begin investigating your issue. 

Thanks,
Neo Support
<Ref ZD#53191>
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Frank Garcia

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This issue persists.  Any updates? Thanks -Frrank
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Abraham Fuentes, Official Rep

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My engineering team has indicated that this issue should now be resolved, your devices have been assigned to your account.
Please confirm.
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Frank Garcia

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Confirmed.  Thanks again.
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Frank Garcia

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Thank you, Abraham.  I replied privately to your e-mail from zen desk with the information that you requested.  Did you receive it? Thanks, -Frank