Suspended SIMS Still Reporting

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I suspended several sims this weekend because the units they're installed in began over-reporting, but they're still sending data and I'm still getting alerts from Aerport. 

Please help!!
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Bruce B

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Posted 3 years ago

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Bob Heckmann, Official Rep

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Hi Bruce,

Thanks for your post. Please provide the last 4 digits of the ICCID's in question along with the approximate time you suspended them and we'll take a look.

Regards,
Bob
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Bruce B

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Last 4 are:
5303
5212
5287
5220

I ended up blocking all data on 5238 because it kept going back to bill state from suspend state. 

Apparently they all switched back after I told them to suspend. Initially they were listed as provisioned which is why I initially blocked all data on 5238 because it wouldn't let me suspend. Then when it switched to bill state I told it to suspend and it kept reporting. 

Please advise. Thanks for the quick response.
(Edited)
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Bruce B

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Additionally they were suspended because I keep getting error code 34 when I try to reprogram them via SMS.
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Bob Heckmann, Official Rep

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Hi Bruce,

Neo SIMs will automatically change from "Suspend" to "Bill" when the device transmits or receives data. From your description it sounds like that might be what's happening. For more information about SIM state click here.

I don't believe the SMS issue is related to this. Someone on the team will update you shortly on that question.

Regards,
Bob 
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Bruce B

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I understand now... so essentially if I want to stop data transmission to avoid high data charges until I can send an SMS to reprogram the device I have to block data. Correct?

If I want to permanently disable the SIM I need to cancel it. Once canceled can the SIM be turned back on?

Thanks!
(Edited)
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Bob Heckmann, Official Rep

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Bruce, you are correct about using "Block services" to avoid billing charges.

A SIM that you move from Provision state to Cancel state is allocated to your pool of Available SIMs where it can be Provisioned again.

Regards,
Bob
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Bruce B

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Thanks Bob!