Testing LTE device with Neo

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  • Updated 1 month ago
Testing a device that contains a Quectel EC21-A (AT&T / T-Mo version) Cat M1 device with an Aeris LTE SIM. The device can see AT&T network and works with SIMs from other carriers on T-Mo, but can't seem to register using Aeris Neo w/ AT&T. Is that device IMEI blocked or restricted for use with the Aeris/AT&T network?
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Nik Kitson

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Posted 1 month ago

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Norma Pavao, Official Rep

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Hi Nik,

Thank you for your post. When you placed the Aeris LTE SIM in the device which APN is set on the device?  Also can you provide the ICCID so I can verify the configuration?

Thank you,
Norma
Neo Team
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Nik Kitson

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Using iot.aer.net as recommended in support docs. 

Great news, after several additional reboots, we are connecting OK. Possibly delayed activation at ATT. Thanks! 
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Norma Pavao, Official Rep

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Hi Nik,

Great! glad to hear the device is connecting.  It is very likely there was a slight delay in completing the SIM activity in order to attach to the network.

Thanks,
Norma
Neo Team