tk102

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  • Updated 2 months ago
How to start a data session with a TK102 tracker?
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enrico cadorin

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Posted 2 months ago

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Photo of enrico cadorin

enrico cadorin

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I have bougth a 3G SIM and the minimum service plan to experiment with a TK102.
I assume its "phone" number is the MSISDN that appears in the device details window.
I use an iphone to send SMS to that number; alternatively , I also tried sending SMS from the web interface (diagnostics page).
I have never seen any replies (neither on the iphone nor on the web interface).
When I send the reset message (begin123456) I see the TK102's light go on for a while indicating that the TK102 is booting up. This happens both when I use the iphone and the web interface.
I then send the SMS to set the APN (apn123456 neo.iot.net).
When I use the web interface I see all SMS messages being delivered successfully.
I think I have successfully set the APN (by sending an SMS through the web interface).
Now, to establish a data session I need to give the TK102 an IP address.  But It looks like I get an IP address from the AERIS network only after I have set up a data session!
How do I solve this chicken-or-egg problem?

Also, it seems that the AERIS network does not support SMS sent from the the device: is this a feature? or a bug? or did I pick the wrong SIM and plan?

Thanks for helping!

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Surbhit Saxena

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Hi,

We have received your case. We would request you to provide the MSISDN and your email address to troubleshoot further.

Regards,
Ankita
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enrico cadorin

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Hi Ankita,
Thanks for looking at my case.
How can I send that information privately?
Enrico
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Surbhit Saxena

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Hi Enrico,

Please provide details via email on support@aeris.net and also mention that it as "Required information for ticket 63094".

Regards,
Ankita