Need password reset
- 7 Posts
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Posted 2 years ago
Abraham Fuentes, Official Rep
- 79 Posts
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Hello Michael,
Thank you for contacting Neo support, we are sorry to hear you are having a problem accessing our portal. I have just reset your password please check you inbox for an associated e-mail.
Best Regards,
Abraham Fuentes
Neo Support
Thank you for contacting Neo support, we are sorry to hear you are having a problem accessing our portal. I have just reset your password please check you inbox for an associated e-mail.
Best Regards,
Abraham Fuentes
Neo Support
- 7 Posts
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Hi Abraham
I got the link to update my password. I did so and then I received another "Invalid UserId or Password" error. So still stuck. Sorry! My email address is the user id. It contains a double underscore so maybe you have some rule in validating email addresses that doesn't like two underscores in an email address??
I got the link to update my password. I did so and then I received another "Invalid UserId or Password" error. So still stuck. Sorry! My email address is the user id. It contains a double underscore so maybe you have some rule in validating email addresses that doesn't like two underscores in an email address??
- 7 Posts
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Can someone please cancel my account? That is the only reason I am trying to log in anyway.