Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.

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  • Problem
  • Updated 2 months ago
Need password reset
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Michael Egan

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Posted 3 months ago

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Abraham Fuentes, Official Rep

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Hello Michael,

Thank you for contacting Neo support, we are sorry to hear you are having a problem accessing our portal. I have just reset your password please check you inbox for an associated e-mail.

Best Regards,
Abraham Fuentes
Neo Support
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Michael Egan

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Hi Abraham

I got the link to update my password.  I did so and then I received another "Invalid UserId or Password" error.  So still stuck.  Sorry!   My email address is the user id.  It contains a double underscore so maybe you have some rule in validating email addresses that doesn't like two underscores in an email address??
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Michael Egan

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Can someone please cancel my account?  That is the only reason I am trying to log in anyway.