Thank you for contacting Neo support, we are sorry to hear you are having a problem accessing our portal. I have just reset your password please check you inbox for an associated e-mail.
I got the link to update my password. I did so and then I received another "Invalid UserId or Password" error. So still stuck. Sorry! My email address is the user id. It contains a double underscore so maybe you have some rule in validating email addresses that doesn't like two underscores in an email address??
