Unable to sign in to Aeris account

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
I am unable to sign in to my Aeris account but I am able to access this support community using my credentials. I need SIMs ASAP for a customer order. Please advise.
Photo of Ryan

Ryan

  • 16 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
  • 12 Reply Likes
Hi Ryan,

Thanks for alerting us to your issue. We're very sorry for the inconvenience and our engineering team is investigating. We'll keep you informed as progress dictates.

Also, we've processed an order for a second box of ten (10) Standard Mini-SIMs (2FF), which will be shipped today. We'll notify you re: tracking information when it's available.

Regards,
Bob