Unidentified package number when assigning SIMS

  • 1
  • Problem
  • Updated 7 months ago
I recieved my SIMS a couple of days ago. I've several of these packages and so far I've not been able to assign the sims. I get "Unidentified package number" when I try to assign the SIMS to my account. 
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Nayab Khan

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Posted 1 year ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Nayab,

We at Aeris are looking into resolving this issue for you.

Regards,
Neo Support
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Nayab Khan

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Hello, I really need to get this working to start our test. Its been a couple of days. Please help!
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Jeffrey Givens

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This is an older comment, but if you're like me, you are experiencing the same issue. I found that it was the site layout that was confusing me. I, too, got the same "Unidentified Package Number" error; however, I was finally able to find them and provision them.

I had to go to Quicklinks --> Provision available devices. Then in the "SIM inventory" dropdown box I selected SelfServe LTE/3G SIM, and my list of available SIM Cards populated.

Hopefully this will help someone else who is having trouble finding their SIMs in the interface after entering the 6 digit code.