Voices Fees???

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Is there a reason why I been charged with the "GSM -Voice Fees" My Sim cards don't have voice in their profile. 
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Richard Decatrel

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Posted 2 years ago

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Janet Otero

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Hi Richard, 
Thank you for using the support community. I need your account name or complete e-mail and/or a device ICCID so that I can view this concern. There should not be any voice fees as voice is blocked on most account service profile. 
Kind regards,
Janet
Aeris Customer Support
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Richard Decatrel

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Account name; Servitrac inc
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Janet Otero

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Hi Richard, I have located the account and will need to retrieve the device report or invoice. I will send you an update through the account e-mail. We need more details on what device had a voice charge. 

Kind regards,
Janet
Aeris Customer Support