We are about to deploy several MultiTech MT-CDT H5 Conduits/Gateways. Is there specific Neo information for managing our mqtt packets/data?

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We are about to deploy several MultiTech MT-CDT H5 Conduits/Gateways. We will send MQTT data to a partner data service who is an MQTT broker. Is there specific Neo information for managing our mqtt packets/data? Thank you.
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Patrick Phillips

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Posted 3 years ago

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Bob Heckmann, Official Rep

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Hi Patrick,

Thanks for the question. You just need to configure the Neo APN in devices that communicate with the network.

Regards,
Bob
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Bryan Gorr

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Was this successful? Bob, any chance you can help us? We're not able to access our Multitech H5 that is using your neo sim card and is in t:he field. f you could help us or point us in a direction to someone who has experience setting a system like this up, it would be very much appreciated!
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Bob Heckmann, Official Rep

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Hi Bryan,

Thanks for the question. Did you follow the procedure shown below to enable Ping support in the device?

Regards,
Bob


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Bryan Gorr

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Bob, Yes, Ping support was turned on. Please see thread I created for more details on our issue. Don't wan't to hijack Patrick's thread,