What do I need to do to fix Aerframe error code 6

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  • Updated 2 years ago
  • (Edited)
My device was working perfectly yesterday and today I am getting error code 6. I found where the error codes are explained but the description of error does not provide any information on what I should try.

Here is what sending an SMS with the web client looks like:

Send MT-SMS accepted. Operation in progress
Send MT-SMS failed. Cause: AerFrame ErrorCode 6


Here is what I get back using the API:
 deliveryStatus":"DeliveryImpossible","description":"6:absentSubscriberSM”

Here is a description of what error code 6 means:
 http://neo.aeris.com/support/apis/aerframe-2/?nabm=0#errorCodes 

6 - channel unacceptable - This cause indicates the channel most recently identified is not acceptable to the sending entity for use in this call.

Any idea what I should try to fix it?
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Allen

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  • frustrated and anxious

Posted 2 years ago

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Bob Heckmann, Official Rep

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Hi Allen,

Please provide the last four digits of your device's ICCID and the time(s) you observed this issue. We'll take a deeper look in the logs.

Regards,
Bob
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Allen

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Hi Bob,
I clicked on the "Clear Registration" button and that seemed to fix it - but I have no idea why or when to click it.  My device Last four of my device - 0723 Thanks for your help
Allen
(Edited)