When is monthly billing expected?

  • 1
  • Question
  • Updated 3 weeks ago
$0.01 seen twice (after cred card update). No monthly billing after 1st full calendar month.  When should I see this and confirm amount? 
Photo of Steve Sawicki

Steve Sawicki

  • 2 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

  • 90 Posts
  • 0 Reply Likes
Hello Steve,

Thank you for considering Aeris for your IOT needs, Aeris billing typically occurs about the 7th of each month +/- a day. 
Your credit card on file should automatically be charged the proper amount.

Best Regards,
Neo Support
zd# 71506
Photo of Steve Sawicki

Steve Sawicki

  • 2 Posts
  • 0 Reply Likes
Neo Support - Account ID 27929 hasn't been billed. Opened account in 2/5/20 for 1 device purchased charged to my card. Expected charge on 3/7 +/-  for approx $15 on account's card.  I updated my account and confirmed a $1 pending charge on the account's credit card, but no Feb monthly billing yet.  Is there some $ amount threshold for billing, or some other account issue? Wanting to avoid a service outage over billing. - Thanks Steve