Working and uploading to our server but not registered.

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  • Question
  • Updated 9 months ago

What does this mean? My device is working and is correctly uploading data to our servers. The instructions on the right of this page (not shown) were not helpful.

Photo of Kenny Koller

Kenny Koller

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Posted 9 months ago

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Photo of Norma Pavao

Norma Pavao, Official Rep

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This may be due to the normal delay of registration records (cellular registration) as they are not in real time.  The data session does show last start and last stop so that is a positive.  You can also look at the transaction at the bottom of that diagnostics page for nearer to real time transaction records.

Neo Team