Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
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Error occurred while provisioning selected device(s): No login details for input device ID
I'm getting this error by the time I want to Provision(Activate!?) one SIM card from my SIM Inventory. Can you help with this?
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
Neo support for SMS
Curious about Neo's support for SMS? Check out our tutorial >
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
Error occurred while provisioning selected device(s): No login details for input device ID
getting this when i try to provision sim....help!
How can I get information on accessing my devices using a public IP address or VPN?
Please have someone contact me with information regarding accessing our devices with a public IP or your VPN solution.
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
devise never registeretd?
Labels are reversed on Devices Transactions report
On this page:https://ssaerport.aeris.com/web/guest/ssd_devices#/diagnostics which is the Devices page, the report of transactions shown a...
Send UDP datagram from the DTE
I am trying to figure out how to send UDP datagram over cellular modem. There is usually an AT#SD command that allows the modem to packag...
Not sure if I bought the right card?
I have a 3G GPS Tracker so I bought the LTE/3G sim card. After I assigned the Sim card to my account, I see in the diagnostics area that ...
Can I send and receive SMS using my Aeris SIM?
How can I know the network my Sim is on ? (AT&T or Verizon)?
I need a Cat M1 and AT&T LTE sim’s will work for Cat M1 on the AT&T network, Verizon
requires a special SIM for Cat M1. I need to know ...
Can I use NimbeLink SIM cards on the Aeris network?
Probably a dumb question, but just wanted to verify, since I have a bunch of unused NimbeLink SIM cards. :)
missing activation code on package or sim
Where do i find this information?
Device never registered
device never registered. yes - I have attempted to program apn and it still always says never registered. also do I have to wait till 12m...
The web site can't find my billing address and so I can not register my credit card
I'm trying to update my credit card information and it does not recognize my address. (it is nothing special but I don't want to share it...
change shipping address
I need to change the shipping and billing address on my account. I can't see how to do it under profile and I couldn't find anything in ...
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Device Monitoring and Troubleshooting
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