"some services are having issues" - Where Can I Get a Record of Real-Time Network Status??
Help! I am trying to do testing with our engineers in China and the SIMs aren't connecting. We are located in ZIP code 60510 and the S...
Conversations
Conversations 161 - 180 of 250
cancel account
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that. How do I disable the SIM cards and cancel my account?
What do I need to do to fix Aerframe error code 6
My device was working perfectly yesterday and today I am getting error code 6. I found where the error codes are explained but the descri...
MQTT port 1883
I am trying to connect to a MQTT broker. I am able to make a GPRS connection but when trying to connect via MQTT, I get a PDP DEACT state...
Why is my SIM still not registered to the Network?
Device diagnostic summary ICCID Device status summary Network status Network provision Network registration Should I clear regi...
MQTT port 1883
I am trying to connect to a MQTT broker. I am able to make a GPRS connection but when trying to connect via MQTT, I get a PDP DEACT state...
sim900 signal strength with arduino
I am trying to get a sim900 module working with my arduino and I got everything setup and I'm able to send AT commands to it, but when I ...
get my info off my existing sim card
have a sim card, can I get all my photos and information off of it onto my email?
lost access code
I lost my six digit access code to activate my sims what can I do about that.
sim card shows not registered
My SIM card will not register and shows no Data connection. It seems like I set up properly. Will pay person who helps with this $25. My ...
Coverage with SIM cards that I order
I have a customer in Ontario Canada. He wants to purchase our GSM device and we use your SIM cards. On the coverage map, his address is...
Do Neo Sims work in Puerto Rico?
We use Neo Sims in our cellular medication management device and they work well in the continental US. However a customer just asked if ...
MO-SMS from an M2M device to a regular handset is supported (additional fees apply)
I see that on http://neo.aeris.com/pricing/plans-pricing/#additional it indicates that each mobile terminated SMS has a fee associated, b...
Device Not Establishing Data Session
I'm testing the neo SIM in a GPS pet tracker, but I can't establish a
data session. I've followed the recommendations but no luck.
GSM and Data for tracking device
My company is looking to purchase a 1,000's of sim cards and data to use with a tracking device. Is there someone I can talk to?
IMEI Numbers avail on Aeris website?
Is it possible to find the IMEI number of a provisioned device via the Aeris website (remotely)? Of course the IMEI is available on the M...
update+my+credit+card
How do I change the credit card on file which gets billed automatically?
Tracker TK102 needs Admin IP Address and Port
My TK102 Tracker device needs to have an IP Address and Port number to use GPRS function. Can I point to an IP/Port on your system? Her...
How do I find out the phone number associated with a particular m2m sim card?
I am trying to set up my account for GPS trackers but it requires me to input the telephone number associated with each sim? Please help!
Monthly billing
Hi Bob My payment for May was not drafted from my account (last draft 6th of April) and I do not want my account to be canceled. I under...
Message from Aeris Support Community
Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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