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Conversations

Conversations 1 - 20 of 141
Photo of Mike
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code. 
  • 1 me too
  • 3 replies
  • Problem
Photo of Nicholas Stewart
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
  • 1 me too
  • 0 replies
  • Problem
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
  • 1 me too
  • 2 replies
  • Problem
Photo of Christian Garcia
Im having issues to set up my GPS devices
Im having issues to set up my GPS devices, i followed the process, assigned, register, and set up apn, but still are not able to establis...
  • 1 me too
  • 4 replies
  • Problem
Photo of Jenny
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
  • 1 me too
  • 14 replies
  • Problem
Photo of Charles Ogden
Missing 6 Digit Code
The latest SIM that I orderd from DigiKey is missing a 6-digit activation code.  The last four digits of the card are 8780, is there a wa...
  • 1 me too
  • 1 reply
  • Problem
Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem
Photo of Miguel Zaratiegui
Device never registered
I'm configuring a SIM800 (in an Adafruit Fona 800/Arduino Uno) to use the following SIM IMSI:204043397615323 MSISDN:11836683935 ICCID:89...
  • 1 me too
  • 1 reply
  • Problem
Photo of Dallas Kashuba
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three...
  • 1 me too
  • 1 reply
  • Problem
Photo of Sylvano Carrasco
Cant find activation code
I ordered a pack of NEO 2G/3G SIMs. Unfortunately I threw out the paper and packaging that has the Activation Code. My order number is #...
  • 1 me too
  • 1 reply
  • Problem
Photo of Seth Lee
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
  • 1 me too
  • 2 replies
  • Problem
Photo of IT Inc.
SIM is working, device is transmitting but your Diagnostic page doesn't show Registration and Data Sessions established
SIM is working, device is transmitting data to my server but your Diagnostic page doesn't show Registration and Data Sessions established...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Volker Brohm
Initial SIM card registration problem with non cell phone device
Hello, we are trying to register a new neo aeris sim card using a SIM7500A module with AT commands. We followed the "Get started" tutoria...
  • 1 me too
  • 0 replies
  • Problem
Photo of Nayab Khan
Why has one of my device been deregistered?
I have several GSM devices that are working fine. Two of them are having an issue. One of these devices shows that it has been deregister...
  • 1 me too
  • 2 replies
  • Problem
Photo of Justin Cohen
I cannot activate my SIM Card purchased from Digi-key
We are in a senior design group and we submit order requests to our advisor. Then, our department puts in the order for Digikey and we ju...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Nayab Khan
Wrong message "device never registered" on one of the devices
Another one of our devices has stopped transmitting data. It worked fine until two days ago. In the diagnostic dashboard it says "Device ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Zachary Gilchrist
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
Discontinue monthly charges and close account. Thank you
This is a request to discontinue the monthly recurring charges to my account and to officially close the account. The sim cards that I pu...
  • 1 me too
  • 0 replies
  • Problem
Photo of Michael Egan
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
  • 1 me too
  • 3 replies
  • Problem
Photo of Mitchel Szazynski
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
  • 1 me too
  • 5 replies
  • Problem