Can't place an order through my account
I go to order sims but the page is blank
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Usage reporting for data transmissions
During a maintenance window on February 10th Aeris network operations became aware of a database issue that impacted our ability to asse...
My device only accepts sms from a phone number that it recognizes. Is there a NEO solution?
My device only accepts sms from a phone number that it recognizes. Is there a NEO solution?
Range of Aeris NEO SIMs' IMSI or ICCID.
What is the Range of Aeris NEO SIMs' IMSI or ICCID for a firmware self setting APN program?
NOKIA
I have my husbands Nokia phone! We keep it for an extra phone. But I need a new sim card. How do I get a new sim card and can I make loca...
ICan't find how to edit device, if set on CDMA change to GRPS or Vica versa
Where do I find out which one I set it on & how do I change it, or do i need a new one
Pre certified modem
Hi, I'm looking for a pre-certified modem to use on the NEO network. Does anyone have a suggestion where to start? Thanks, Cliff
shipping change
I just placed an order for free shipping. Can I change for an expedited 1-2 days shipping instead at this time?
Getting Error trying to create sms application.
I am trying to create an application for sending SMS to our devices. I get this error after I hit send. <html><head><title>Apache Tomca...
My Devices require that I have an activated Caller ID function for the SIM cards, Can I get that feature with Aeris?
I am having issues with the Data session - Never established data session - The Devices are called V30 and they require that the SIM's ...
GPS API is asking for Puk1 Puk2 and Pin1 Pin2 to activate unit
Puk1 Puk2 Pin1 Pin2 Values?
"some services are having issues" - Where Can I Get a Record of Real-Time Network Status??
Help! I am trying to do testing with our engineers in China and the SIMs aren't connecting. We are located in ZIP code 60510 and the S...
cancel account
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that. How do I disable the SIM cards and cancel my account?
I can't login nor reset password
Can't login. Tried reset, Aeris does not send any email to any of my email account.
Server has a weak ephemeral Diffie-Hellman public key Google Chrome issue
I need to connect to the API via Google Chrome, but any time i access i got the error "Server has a weak ephemeral Diffie-Hellman public ...
Mobile World Congress 2016
Mobile World Congress 2016
February 22, 2016 - February 25, 2016
Barcelona, Spain
Come meet Aeris at Mobile World Congress! It is ...
What do I need to do to fix Aerframe error code 6
My device was working perfectly yesterday and today I am getting error code 6. I found where the error codes are explained but the descri...
Network outage notification
Neo experienced a service impact at approximately 5pm PST on Friday, January 15, which affected data and SMS services. Data services wer...
Package code not found when assigning SIMs
I've received my SIMs and created an account. When I attempt to assign the SIMs using the code, I get an error, "Package code not found."...
Network having issues? Stopped transmitting data. Devices are registered, but still not in data session. Network comes on and off...
Devices were working well through last weekend. Monday morning, certainly stopped transmitting data. Devices are registered, but not in d...
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