SIM provisioning issue
We are currently experiencing an issue with GSM provisioning. We'll post status changes to Community Updates as they become available.
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device registration and data session
I have properly provisioned 2 SIM cards per Abe in Tech Support. One card was not registering, I cleared cookies and browsing history, th...
Having problems provisioning new SIMs
I just got a new shipment of 10 SIMs but can't seem to add them to my account. Upon typing the package code (310086) it gives an error "U...
Network Down?
Is the network down? None of my Neo sims are reporting and all I see is a red check with 'Some Units Are Having Issues' Please Advise ASAP!
Device not Registering
I have a device that was powered on and would not establish a data session. I sent a couple of SMS commands, and they went through just ...
Neo SIMs work in Canada?
Do Neo SIMs work in Canada? If so, what's the cost for these? Thanks, Jason
Can't place an order through my account
I go to order sims but the page is blank
Usage reporting for data transmissions
During a maintenance window on February 10th Aeris network operations became aware of a database issue that impacted our ability to asse...
My device only accepts sms from a phone number that it recognizes. Is there a NEO solution?
My device only accepts sms from a phone number that it recognizes. Is there a NEO solution?
Range of Aeris NEO SIMs' IMSI or ICCID.
What is the Range of Aeris NEO SIMs' IMSI or ICCID for a firmware self setting APN program?
NOKIA
I have my husbands Nokia phone! We keep it for an extra phone. But I need a new sim card. How do I get a new sim card and can I make loca...
ICan't find how to edit device, if set on CDMA change to GRPS or Vica versa
Where do I find out which one I set it on & how do I change it, or do i need a new one
Pre certified modem
Hi, I'm looking for a pre-certified modem to use on the NEO network. Does anyone have a suggestion where to start? Thanks, Cliff
shipping change
I just placed an order for free shipping. Can I change for an expedited 1-2 days shipping instead at this time?
Getting Error trying to create sms application.
I am trying to create an application for sending SMS to our devices. I get this error after I hit send. <html><head><title>Apache Tomca...
My Devices require that I have an activated Caller ID function for the SIM cards, Can I get that feature with Aeris?
I am having issues with the Data session - Never established data session - The Devices are called V30 and they require that the SIM's ...
GPS API is asking for Puk1 Puk2 and Pin1 Pin2 to activate unit
Puk1 Puk2 Pin1 Pin2 Values?
"some services are having issues" - Where Can I Get a Record of Real-Time Network Status??
Help! I am trying to do testing with our engineers in China and the SIMs aren't connecting. We are located in ZIP code 60510 and the S...
cancel account
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that. How do I disable the SIM cards and cancel my account?
I can't login nor reset password
Can't login. Tried reset, Aeris does not send any email to any of my email account.
Message from Aeris Support Community
Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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