shipping change
I just placed an order for free shipping. Can I change for an expedited 1-2 days shipping instead at this time?
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Getting Error trying to create sms application.
I am trying to create an application for sending SMS to our devices. I get this error after I hit send. <html><head><title>Apache Tomca...
My Devices require that I have an activated Caller ID function for the SIM cards, Can I get that feature with Aeris?
I am having issues with the Data session - Never established data session - The Devices are called V30 and they require that the SIM's ...
GPS API is asking for Puk1 Puk2 and Pin1 Pin2 to activate unit
Puk1 Puk2 Pin1 Pin2 Values?
"some services are having issues" - Where Can I Get a Record of Real-Time Network Status??
Help! I am trying to do testing with our engineers in China and the SIMs aren't connecting. We are located in ZIP code 60510 and the S...
cancel account
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that. How do I disable the SIM cards and cancel my account?
I can't login nor reset password
Can't login. Tried reset, Aeris does not send any email to any of my email account.
Server has a weak ephemeral Diffie-Hellman public key Google Chrome issue
I need to connect to the API via Google Chrome, but any time i access i got the error "Server has a weak ephemeral Diffie-Hellman public ...
Mobile World Congress 2016
Mobile World Congress 2016
February 22, 2016 - February 25, 2016
Barcelona, Spain
Come meet Aeris at Mobile World Congress! It is ...
What do I need to do to fix Aerframe error code 6
My device was working perfectly yesterday and today I am getting error code 6. I found where the error codes are explained but the descri...
Network outage notification
Neo experienced a service impact at approximately 5pm PST on Friday, January 15, which affected data and SMS services. Data services wer...
Package code not found when assigning SIMs
I've received my SIMs and created an account. When I attempt to assign the SIMs using the code, I get an error, "Package code not found."...
Network having issues? Stopped transmitting data. Devices are registered, but still not in data session. Network comes on and off...
Devices were working well through last weekend. Monday morning, certainly stopped transmitting data. Devices are registered, but not in d...
How accurate is the network status?
During the most recent outage, when I run diagnostics to check the network status of a device it says that the "network is up" when clear...
My devices on NEO stopped communicating...
At about 4:30pm PST today my active NEO connected devices stopped communicating. My test unit shows that the Aeris gsm sim is not regist...
Don't understand error message - No valid addresses provided in message part {0}
404 Not Found - followed instructions - need assistance
Network Service Impairment
The Aeris GSM network experienced a service impairment Friday starting at around 4.40pm PST and clearing at 6.00am PST Saturday. This imp...
MQTT port 1883
I am trying to connect to a MQTT broker. I am able to make a GPRS connection but when trying to connect via MQTT, I get a PDP DEACT state...
Successfully did steps 1-6 in Chrome API Rest
Still getting message - never established a connection
aerframe 500 error
Trying to send an SMS I get this error code which is not listed in the documentation: Send MT-SMS failed. Cause: AerFrame Error: 500 Co...
Message from Aeris Support Community
Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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