ICan't find how to edit device, if set on CDMA change to GRPS or Vica versa
Where do I find out which one I set it on & how do I change it, or do i need a new one
Conversations
Conversations 21 - 40 of 93
Pre certified modem
Hi, I'm looking for a pre-certified modem to use on the NEO network. Does anyone have a suggestion where to start? Thanks, Cliff
shipping change
I just placed an order for free shipping. Can I change for an expedited 1-2 days shipping instead at this time?
Getting Error trying to create sms application.
I am trying to create an application for sending SMS to our devices. I get this error after I hit send. <html><head><title>Apache Tomca...
Why is my SIM still not registered to the Network?
Device diagnostic summary ICCID Device status summary Network status Network provision Network registration Should I clear regi...
Coverage with SIM cards that I order
I have a customer in Ontario Canada. He wants to purchase our GSM device and we use your SIM cards. On the coverage map, his address is...
MO-SMS from an M2M device to a regular handset is supported (additional fees apply)
I see that on http://neo.aeris.com/pricing/plans-pricing/#additional it indicates that each mobile terminated SMS has a fee associated, b...
GSM and Data for tracking device
My company is looking to purchase a 1,000's of sim cards and data to use with a tracking device. Is there someone I can talk to?
IMEI Numbers avail on Aeris website?
Is it possible to find the IMEI number of a provisioned device via the Aeris website (remotely)? Of course the IMEI is available on the M...
update+my+credit+card
How do I change the credit card on file which gets billed automatically?
Tracker TK102 needs Admin IP Address and Port
My TK102 Tracker device needs to have an IP Address and Port number to use GPRS function. Can I point to an IP/Port on your system? Her...
How do I find out the phone number associated with a particular m2m sim card?
I am trying to set up my account for GPS trackers but it requires me to input the telephone number associated with each sim? Please help!
SMS is .10 per message from mobile is data sent via mobile billed the same way?
I am using a mobile device sending data not SMS, do I get charged the .10 per transaction?How do I cap data usage on a SIM card?
Dashboard Devices Down
I am not able to access my devices. Most are up and working but I cannot manage them. I get a "loading...... and {{pageStart}} - {{pageEn...
SMS-MT cost through API?
We are interested in using Aeris, but our system uses SMS-MT for immediate comminications. Is there a cost if we use SMS-MT via the AerFr...
AerAdmin API Site Down?
The AerAdmin API test site (and live site) is not responding. According to the neo Resources Page, this is the url: http://test.m2mweb.n...
Specific Network Provider in a given location
I need to know, at a specific location, what the network provider that Neo/Aeris will be using. At a specific install location, for examp...
How do I pay the bill ?
Hi, I see usage charges in my dashboard but see no bill or no way to pay the bill. How do I pay the bill ? Thanks JM
DATA SESSION
how do i make it set a data session I'm using the sim cards in a gt02a GPS tracker thanks
Keep Getting AerFrame Error Code 34...
I keep getting AerFrame Error Code 34 when I try to send an SMS to one specific device. ICCID ends with 0005193. I've cleared the regis...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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