Unable to activate sim after updating credit card info
Our credit card on file with you had expired but I never received a notification from your system. Anyway, all our devices have stopped w...
Conversations
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Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code.
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
Im having issues to set up my GPS devices
Im having issues to set up my GPS devices, i followed the process, assigned, register, and set up apn, but still are not able to establis...
Missing 6 Digit Code
The latest SIM that I orderd from DigiKey is missing a 6-digit activation code. The last four digits of the card are 8780, is there a wa...
Device never registered
I'm configuring a SIM800 (in an Adafruit Fona 800/Arduino Uno) to use the following SIM IMSI:204043397615323 MSISDN:11836683935 ICCID:89...
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives. I've now tried three times with three...
Cant find activation code
I ordered a pack of NEO 2G/3G SIMs. Unfortunately I threw out the paper and packaging that has the Activation Code. My order number is #...
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
SIM is working, device is transmitting but your Diagnostic page doesn't show Registration and Data Sessions established
SIM is working, device is transmitting data to my server but your Diagnostic page doesn't show Registration and Data Sessions established...
Initial SIM card registration problem with non cell phone device
Hello, we are trying to register a new neo aeris sim card using a SIM7500A module with AT commands. We followed the "Get started" tutoria...
Why has one of my device been deregistered?
I have several GSM devices that are working fine. Two of them are having an issue. One of these devices shows that it has been deregister...
I cannot activate my SIM Card purchased from Digi-key
We are in a senior design group and we submit order requests to our advisor. Then, our department puts in the order for Digikey and we ju...
Wrong message "device never registered" on one of the devices
Another one of our devices has stopped transmitting data. It worked fine until two days ago. In the diagnostic dashboard it says "Device ...
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
Discontinue monthly charges and close account. Thank you
This is a request to discontinue the monthly recurring charges to my account and to officially close the account. The sim cards that I pu...
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
SIM shipment missing codes
We have recieved 5 new 3G LTE SIM cards as promised but they arrived without the provisioning codes. Can anyone tell me how to re-acquire...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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