Discontinue monthly charges and close account. Thank you
This is a request to discontinue the monthly recurring charges to my account and to officially close the account. The sim cards that I pu...
Conversations
Conversations 61 - 80 of 147
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
SIM shipment missing codes
We have recieved 5 new 3G LTE SIM cards as promised but they arrived without the provisioning codes. Can anyone tell me how to re-acquire...
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
SIM not working with USB modem in India
Hello, Use: USB Modem - HSDPA or Huawei USB stick Location: India I have purchased simcard and I am putting it in USB stick. But I can ...
GSM SIM unable to register on network
I'm unable to register my Aeris GSM SIM (IMSI: 204043396723135). I'm attempting to connect in Nome, AK which appears well-covered on the ...
neo.iot.net is the APN I am attempting to use with the NEO Sim can anyone confirm this is correct?
neo.iot.net is the APN I am putting into the NEO sim with Hyper Terminal with no success//!!??
AerFrame ErrorCode 5
Having trouble getting this project off the ground. It is an OBD2 GPS unit, which I've noticed has quite a few posts in the community. I ...
Unidentified package number when assigning SIMS
I recieved my SIMS a couple of days ago. I've several of these packages and so far I've not been able to assign the sims. I get "Unidenti...
Site is broken - unable to buy SIM
I am giving up on your solution. We are prototyping a system that will be rolled into production. Everything about your product is broken...
Broken account creation for DigiKey BeagleBone IoT Dev Kit
I just received my parts from DigiKey and am following the instructions. Unfortunately, the SIM and account registration is broken, which...
SMS issues
Hi, I am trying to send SMSes from my neo SIM. 1) The SMS are sent out of my test device but never delivered to the destination. 2) I se...
Device not registering, not in data session
I got a few sim cards for GPS trackers and they are not working. Cant get them to register or anything...
Can't log in and lost password does not send me anything
I've logged into my account several times in the past few days but now I cannot log in and when I ask for the password to be reset I don'...
device deregistered
Last registration at: 2017-09-20 21:39:03 Last deregistration at: 2017-09-21 07:31:14........why does the registration status show my dev...
Device not establishing a Data Session
I have a Telit modem on a LoRa gateway not establishing a Data Session. The device previously had a data session for several days, but it...
I am trying to use the 3G LTE sims on a gps, but the gps will not register. I am sending the commands through aeris sms
Excessive Data Usage LTE
We are testing LTE on our device. It should be reporting 50-100 KB/day, but we've had several days where data usage was 300, 400 & 500 KB...
AT&T APN for use with nimblink NL-SW-LTE-TNAG
Cant get any APN to accept. AT#SGACT=1,1 keeps erroring. ive tried both neo.iot.net and iot.aer.net.
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