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Conversations

Conversations 101 - 120 of 148
Photo of Reuben P
Cannot establish connection
I have successfully achieved steps one through 5 of the API tutorial - Send / receive SMS with AerFrame API However have not been able t...
  • 1 me too
  • 3 replies
  • Problem
Photo of Sean Kimbrough
device registration and data session
I have properly provisioned 2 SIM cards per Abe in Tech Support. One card was not registering, I cleared cookies and browsing history, th...
  • 1 me too
  • 5 replies
  • Problem
Photo of Jason Yeung
Having problems provisioning new SIMs
I just got a new shipment of 10 SIMs but can't seem to add them to my account. Upon typing the package code (310086) it gives an error "U...
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Bruce B
Network Down?
Is the network down? None of my Neo sims are reporting and all I see is a red check with 'Some Units Are Having Issues' Please Advise ASAP!
  • 2 me toos
  • 6 replies
  • Problem
  • Solved
Photo of shiloah warren
Device not Registering
I have a device that was powered on and would not establish a data session. I sent a couple of SMS commands, and they went through just ...
  • 1 me too
  • 3 replies
  • Problem
Photo of Mike Almasri
Can't place an order through my account
I go to order sims but the page is blank
  • 1 me too
  • 0 replies
  • Problem
Photo of Daniel Bagwell
My Devices require that I have an activated Caller ID function for the SIM cards, Can I get that feature with Aeris?
I am having issues with the Data session - Never established data session -  The Devices are called V30 and they require that the SIM's ...
  • 2 me toos
  • 1 reply
  • Problem
Photo of Anthony Mendez
GPS API is asking for Puk1 Puk2 and Pin1 Pin2 to activate unit
Puk1 Puk2 Pin1 Pin2 Values?
  • 1 me too
  • 4 replies
  • Problem
Photo of Sang Lee
I can't login nor reset password
Can't login. Tried reset, Aeris does not send any email to any of my email account.
  • 1 me too
  • 0 replies
  • Problem
  • Not a Problem
Photo of Jose Manuel Ligero
Server has a weak ephemeral Diffie-Hellman public key Google Chrome issue
I need to connect to the API via Google Chrome, but any time i access i got the error "Server has a weak ephemeral Diffie-Hellman public ...
  • 1 me too
  • 0 replies
  • Problem
Photo of Greg
Package code not found when assigning SIMs
I've received my SIMs and created an account. When I attempt to assign the SIMs using the code, I get an error, "Package code not found."...
  • 2 me toos
  • 4 replies
  • Problem
  • Solved
Photo of Sang Lee
Network having issues? Stopped transmitting data. Devices are registered, but still not in data session. Network comes on and off...
Devices were working well through last weekend. Monday morning, certainly stopped transmitting data. Devices are registered, but not in d...
  • 2 me toos
  • 0 replies
  • Problem
  • Solved
Photo of User769299
How accurate is the network status?
During the most recent outage, when I run diagnostics to check the network status of a device it says that the "network is up" when clear...
  • 1 me too
  • 3 replies
  • Problem
Photo of Keith
My devices on NEO stopped communicating...
At about 4:30pm PST today my active NEO connected devices stopped communicating.  My test unit shows that the Aeris gsm sim is not regist...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Reuben P
Don't understand error message - No valid addresses provided in message part {0}
404 Not Found - followed instructions - need assistance
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Reuben P
Successfully did steps 1-6 in Chrome API Rest
Still getting message - never established a connection
  • 1 me too
  • 0 replies
  • Problem
Photo of Allen
aerframe 500 error
Trying to send an SMS I get this error code which is not listed in the documentation: Send MT-SMS failed. Cause: AerFrame Error: 500 Co...
  • 1 me too
  • 1 reply
  • Problem
Photo of DANNY O'NEAL
how can i get my information off my sim card onto my computer?
broke phone, got sim card, need to get all my info transferred to my computer....PLEASE HELP!!
  • 1 me too
  • 0 replies
  • Problem
Photo of Michael Dresslar
401 Unauthorized when trying to create an SMS application in REST API
I get a "401 Unauthorized" error when I attempt to Create and SMS Application in the Chrome Advanced REST Client. I have double(triple)-...
  • 3 me toos
  • 8 replies
  • Problem
  • Solved
Photo of mikeflores2000
Billing Error: I was charged for 10 free SIM Cards and 4 month trial. Request refund.
09-06-2014 *Pending AERIS COMMUNICATIONS I SANTA CLARA CA BUSINESS SERVICES,NOT ELSEWHERE CLASSED $ 27.50 I used the proper personal act...
  • 2 me toos
  • 4 replies
  • Problem
  • Solved