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Conversations

Recent Conversations
Conversations 141 - 160 of 415
Photo of Gregg Ayakawa
Problem with network registration
I am having a problem with registering a device on the network (IMSI 310170202490399). Sending an AT+CEREG? command results in a response...
  • 1 me too
  • 1 reply
  • Problem
Photo of Stanislav Parfenov
Issues with SIM cards
SIM cards for the IoT device - having issue. Need an expert help. 
  • 1 me too
  • 1 reply
  • Question
Photo of Charles Claunch
REST API Keys
Hello, I have a new SIM and am attempting to use the REST API, following the tutorial here http://neo.aeris.com/support/accessing-the-aer...
  • 1 me too
  • 4 replies
  • Question
Photo of Richard Decatrel
How can I set up a Pool plan for my SIM cards?
How can I set up a Pool plan for my SIM cards?
  • 1 me too
  • 3 replies
  • Question
Photo of samuel silver
Radio connection failed on credit card machine
worked until today, what does this mean?
  • 1 me too
  • 4 replies
  • Question
Photo of SALES M2M
Huawei- ME909u-523
Is Huawei-  ME909u-523  compatible with your 3G/4G network?
  • 1 me too
  • 32 replies
  • Question
Photo of hff
Unidentified package number
When I type in my 6 digit code it says unidentified package number, what am I doing wrong? Also looking at the screenshots I have noticed...
  • 1 me too
  • 3 replies
  • Question
Photo of th0699
Activation code not working
Just received a 5 pack of SIMs, logged in and went to assign SIMS, entered the activation code and it returns Unidentified package number...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Julie Mason
i can not log in to my neo account...please help!
i can not log in to my neo account today....it was working a couple of days ago. Tried to do forgot password, however it never sends me ...
  • 1 me too
  • 9 replies
  • Problem
Photo of Amishi Sharma
What exactly process for send SMS
Hi everyone, I am using AerFrame Api for send SMS. As I seen in documentation, threre is process for send SMS like: 1. Register account ...
  • 1 me too
  • 3 replies
  • Problem
Photo of Amishi Sharma
Gettting 401 unauthorized access error
Hello everyone, I am getting 401 unauthorized access using Registration api. I have checked api key and id both are right. Please help t...
  • 1 me too
  • 3 replies
  • Question
Photo of Richard Decatrel
What is going on with ssaerport.aeris ?
What is going on with ssaerport.aeris page?   I can't find my SIM cards ?
  • 1 me too
  • 1 reply
  • Question
Photo of Sherman Lilly
401 Unauthorized when trying to create an SMS application in REST API
I am getting 401 Unauthorized on REST API. I saw another post similar to this but it was resolved outside of the support forum. Can someb...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of Lawrence Rachman
Future-proofing?
We're in the process of selecting a radio, and are concerned with plans for 2G to become obsolete/unsupported over the next several years...
  • 1 me too
  • 2 replies
  • Question
Photo of Patrick O'Keefe
I want to change a provisioned SIM to a different device.
 The old device was a 2G/3G device, and the new device is 4G LTE.  1.) When I provision a new SIM in a device, does it become "registere...
  • 1 me too
  • 0 replies
  • Question
Photo of Joe Alfrey
Usage updates
How often is the usage data updated?  I am testing an application and I know data is being transferred from my device to an online databa...
  • 1 me too
  • 1 reply
  • Question
Photo of Eric Carpenter
No deregistration event
Hi, I have a device that registers and transmits data. However, it does not deregister from the network when powered down...I see no dere...
  • 1 me too
  • 2 replies
  • Problem
Photo of Eric Carpenter
registration question
Hi, I have a question regarding device registration. I am currently trying to setup a raspberry pi with a SIM800 modem on the aeris netwo...
  • 1 me too
  • 8 replies
  • Question
Photo of Brian
What happened to my connection?
What happened to my connection? In the last two week service has dropped dramatically in my area. I used to have a really strong signal a...
  • 1 me too
  • 15 replies
  • Problem
Photo of Roy Levinson
I would like to modify the current rate plan on my account
How does one change the rate plan?
  • 1 me too
  • 1 reply
  • Question