Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
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Conversations
Conversations 1 - 20 of 156
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
AerFrame ErrorCode 2
I get AerFrame ErrorCode 2 when trying to send a SMS to a sim card using Aerport. What could be the reason for this?
How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
TLS with TCP_NODELAY?
Using a U-Blox cellular modem, I can connect to my server in insecure mode and send data back and forth with no delays, using TCP_NODELAY...
I have entered my 6 digit code to my account, but I'm not seeing where the SIMS have been activated or registered to my account
I'm attempting to register my sim cards. I entered the 6 digit code, but I'm not getting any feedback that they have been activated or r...
Testing LTE device with Neo
Testing a device that contains a Quectel EC21-A (AT&T / T-Mo version) Cat M1 device with an Aeris LTE SIM. The device can see AT&T networ...
dog collars
Looking for info (help) on deciding if these are an option for dog collars and a security alarm system. Does anyone have experience with ...
How do I get my SIMs into a pool plan?
We're bringing on more and more devices and would benefit from having the pool plan feature. How do I implement that? carlton@inlinetec...
Cause: AerFrame ErrorCode 6
Hi, I am trying to send an SMS to my SIM card and I keep receiving the error " Cause: AerFrame ErrorCode 6". My sim card is in a GSM shie...
SIM card order not received
How can I have the tracking # of the SIM cards that I ordered last week 2-3 days shipping,I have not received them.Order ##100001680.
Question about accessing a device from a computer
Private IP is not working. Need to access device remotely. I understand there are "for charge" VPN and other services that would allow t...
REAL PTT Requires Apn username and password. . Anyone know what to use??
Real ptt platform needs a APN username and Password? What are you using?
Adding the APN to a GPS device
Hello, I ordered some sim cards in order to test them on some GPS devices. I have activated and provisioned one of the sims and all looks...
GPS cattle tracker
I bought a GPS cattle tracker from China. It supports only 2g SIM. Can any one help me suggesting right SIM and the data plan for this de...
tk102
How to start a data session with a TK102 tracker?
SIMs for IoT devices in US but need to be tested in Australia first before shipment
We are an Australia-based company and we just bought 5 Mini 3G/LTE SIMs from Aeris website. We would like to test our device using the Ae...
Message from Aeris Support Community
Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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Service Provisioning and Activation
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Device Monitoring and Troubleshooting
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Billing and Rate Plans
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