I am not able to login to https://sso.aeris.com/auth and when I go to the website it diverts me to welcome to KeyCloak
login issues
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do i need to wait for data plan to activate in order to obtain a phone number?
not sure if my sim card is activated nor do i have a number to use it
I have tkstar tracker there is a Sim ship that came with it but I do not have a phone number to activate my tracker
When is monthly billing expected?
$0.01 seen twice (after cred card update). No monthly billing after 1st full calendar month. When should I see this and confirm amount?
can't get card to register
I bought two sim cards to use in my surveying equipment (Gnss receivers from GeoMax)- one set up and registered fine, I can use it in ei...
How to contact Aeris customer cersvice?
A question - I've changed my primary e-mail a few months ago and of course, no longer receiving invoices or communications; do not see an...
Problem with Connecting the Ethernet Cellular Bridge to Receiver using Aeris Neo SIM
I just received the Aeris SIM in the mail , was able to assign it to my account, I have inserted it into the MultiTech eCell (ethernet to...
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
Sim not transferred from my Digikey account
There is a sim that was transferred from my digikey account to my aeris account on nov 12. (Norma Pavao)It is currently not showing in m...
Stop Billing for a device
How do i stop the billing on a device. i cancel it and tried to change rate plan to nothing but is unable to figure out how to stop the b...
Send MT-SMS failed. Cause: AerFrame ErrorCode 32
I get the above error when I try to send an SMS Message from ssaerport. Diagnostics run fine.But get error 32 when I try and send SMS
Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 11, 2019 at 8:00 PM PDT, to...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
AerFrame ErrorCode 2
I get AerFrame ErrorCode 2 when trying to send a SMS to a sim card using Aerport. What could be the reason for this?
How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
TLS with TCP_NODELAY?
Using a U-Blox cellular modem, I can connect to my server in insecure mode and send data back and forth with no delays, using TCP_NODELAY...
I have entered my 6 digit code to my account, but I'm not seeing where the SIMS have been activated or registered to my account
I'm attempting to register my sim cards. I entered the 6 digit code, but I'm not getting any feedback that they have been activated or r...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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Service Provisioning and Activation
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Device Monitoring and Troubleshooting
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Billing and Rate Plans
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