its not working i want to cancel i don t want bills what i need to do
doesn t work i want to cancel everything i don t want more bills
Conversations
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giving up on this product
This product is not user friendly. I wasted a couple hours setting it up only to have it not work in my two devices. Do not bill me for...
I have a Tracker and I put a SIM card in and it only went inside sidewaysis that the incorrect way to put it in
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
PUK required
When I try to program the APN it asks for a pin. I enter one and it says PUK (Personal Unblocking Key) required. How do I get that.
Device Never Registered
I got a new GSM SIM card and am trying with our custom IoT device. The SIM card is inserted, APN programmed. Here are the detailsICCID:89...
error: Device never registered
Our device is not able to get an ip or connection using the sim. MSI:310170202487591MSISDN:882350202487591ICCID:89011702272024875913
Unable to View Devices
When I select the Devices tab to manage my devices, there are no devices listed.
Provisioning error: Error occurred while provisioning selected device(s): No login details for input device ID
I'm trying to provision my first SIM and I get the following error:Error occurred while provisioning selected device(s): No login details...
Dashboard Data not Updating
Dashboard not updating with usage data. Similar to this post:https://community.aeris.com/aeris/topics/device-data-not-showing-up-in-dash...
I cancelled all my SIMs but still get $1 invoice each month. Please cancel all billing.
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
devise never registeretd?
Labels are reversed on Devices Transactions report
On this page:https://ssaerport.aeris.com/web/guest/ssd_devices#/diagnostics which is the Devices page, the report of transactions shown a...
The web site can't find my billing address and so I can not register my credit card
I'm trying to update my credit card information and it does not recognize my address. (it is nothing special but I don't want to share it...
devices aren't showing up in inventory
I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network,...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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