Dashboard Data not Updating
Dashboard not updating with usage data. Similar to this post:https://community.aeris.com/aeris/topics/device-data-not-showing-up-in-dash...
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I cancelled all my SIMs but still get $1 invoice each month. Please cancel all billing.
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
devise never registeretd?
Labels are reversed on Devices Transactions report
On this page:https://ssaerport.aeris.com/web/guest/ssd_devices#/diagnostics which is the Devices page, the report of transactions shown a...
The web site can't find my billing address and so I can not register my credit card
I'm trying to update my credit card information and it does not recognize my address. (it is nothing special but I don't want to share it...
devices aren't showing up in inventory
I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network,...
device registered but no internet access
In the admin portal, my device is registered; however, I am unable to route traffic consistently to and from the Internet. Packet loss is...
i have a hunting camera called a HC-500m
i have a hunting camera called a HC-500m i purchased these sim cards for these cameras i need to get information to set up the mms functi...
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
Provisioned and billed Sim cards work for a couple days then stop!
Provisioned and billed Sim cards work for a couple days then stop! Then my dashboard shows them as canceled. If I provision and bill the...
Unable to activate sim after updating credit card info
Our credit card on file with you had expired but I never received a notification from your system. Anyway, all our devices have stopped w...
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code.
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
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