Cannot use Micro-3FF SIM card ; need nano
Just received micro 3FF SIM card orderID 100002111. I did not know that there was a smaller form i.e. nano which is what my device requir...
Conversations
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Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
Not able to update account information
For the past week I have been trying to update my account information and every time I press the Save button I get an error "Account info...
Why can't I uncheck Block Data in Traffic Policy?
I am not able to use a modem with sim that was operating normally a few months ago. Now your portal is showing "Data - Allowed (All serv...
Error occurred While Provisioning
When trying to provision a SIM from my SelfServe 2G/3G inventory ,when I select SIM # 89185014121800200165 for Provision and select Rate...
Need to contact some from Billing
Need to contact some from Billing Need to contact some from Billing because I'm frustrated tying to update my credit card information ,s...
Need to contact some from Billing
Need to contact some from Billing because I'm frustrated tying to update my credit card information ,since someone at Aeris is trying to...
I got a message "Address not found"
I need to Change my credit card information but when I click on Save I got a message saying "Address not found" i hope you will not canc...
Unable to assign new SIMs
We are trying to assign SIMs that we purchased several months ago. The SIMs are not being activated into the SIM inventory
Select "Assign...
Deregistration
I have 3 GSM devices working with Aeris SIM card. 1 is OK but 2 are not since 9/23/2019.- 89185015061600151730- 89185015061600152084When ...
+PDP: DEACT ERROR for three consecutive days
I'm using SIMCOM's SIM800L modem with 2G GSM. While the application works to send device data every two hours, last Friday 3/31 it stoppe...
Not active data session
One of my devices is no longer working after
location changed. At the moment, it is located at Brick, NJ 08723, which seems to be in cov...
Notification channel remove delivery info
We are sending many messages daily through your AerFrame API. Every time we send a message, we use the notification channel to check on ...
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything?
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything? Any sug...
I need to change the Account name and email address but the system won't let me.
I need to change the Account name and email address but the system won't let me. We've changed the name of our company so I'd like to al...
LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
Outrageous Billing...
I just used this service for the first time. I simply login to internet, surf, and watch tv. I noticed by today that my billed says I am ...
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