LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
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Not active data session
Hello, I am using a NEO_LTE24422 in a Pepwave MAX BR1 Mini with Cat 4 LTE Modem (AT&T/Verizon/T-Mobile). The SIM was successfully configu...
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
Outrageous Billing...
I just used this service for the first time. I simply login to internet, surf, and watch tv. I noticed by today that my billed says I am ...
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
Impossible to assign new SIM cards to my inventory
I tried to assing 100 new sim cards from order 1000001701 but they was not added to my SIM card inventory.
my device dont show sim card
i installed sim several times will not show sim let alone service
Discontinue monthly charges and close account.
This is a request to discontinue the monthly recurring charges to my account and to officially close the account.
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping ?
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping that was charged to my credit card...
device never registered , 89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384
89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384 these 3 never egistered
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
My device is saying invalid network
My Anyseccu radios are saying invalid network I should have the correct Apn... any ideas ? I'm not sure if I have the Sims configured pro...
SMS failed. Cause: AerFrame ErrorCode 6
Trying to send an SMS from the Neo Web Portal, but receiving ErrorCode 6. 9:22:16 AM$ sendsms 89185015032500233373 '+XT:1002,,,neo.iot.n...
its not working i want to cancel i don t want bills what i need to do
doesn t work i want to cancel everything i don t want more bills
giving up on this product
This product is not user friendly. I wasted a couple hours setting it up only to have it not work in my two devices. Do not bill me for...
I have a Tracker and I put a SIM card in and it only went inside sidewaysis that the incorrect way to put it in
PUK required
When I try to program the APN it asks for a pin. I enter one and it says PUK (Personal Unblocking Key) required. How do I get that.
Device Never Registered
I got a new GSM SIM card and am trying with our custom IoT device. The SIM card is inserted, APN programmed. Here are the detailsICCID:89...
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