Unable to assign new SIMs
We are trying to assign SIMs that we purchased several months ago. The SIMs are not being activated into the SIM inventory
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+PDP: DEACT ERROR for three consecutive days
I'm using SIMCOM's SIM800L modem with 2G GSM. While the application works to send device data every two hours, last Friday 3/31 it stoppe...
Not active data session
One of my devices is no longer working after
location changed. At the moment, it is located at Brick, NJ 08723, which seems to be in cov...
Notification channel remove delivery info
We are sending many messages daily through your AerFrame API. Every time we send a message, we use the notification channel to check on ...
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything?
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything? Any sug...
I need to change the Account name and email address but the system won't let me.
I need to change the Account name and email address but the system won't let me. We've changed the name of our company so I'd like to al...
LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
Outrageous Billing...
I just used this service for the first time. I simply login to internet, surf, and watch tv. I noticed by today that my billed says I am ...
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
Impossible to assign new SIM cards to my inventory
I tried to assing 100 new sim cards from order 1000001701 but they was not added to my SIM card inventory.
my device dont show sim card
i installed sim several times will not show sim let alone service
Discontinue monthly charges and close account.
This is a request to discontinue the monthly recurring charges to my account and to officially close the account.
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping ?
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping that was charged to my credit card...
device never registered , 89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384
89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384 these 3 never egistered
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
My device is saying invalid network
My Anyseccu radios are saying invalid network I should have the correct Apn... any ideas ? I'm not sure if I have the Sims configured pro...
SMS failed. Cause: AerFrame ErrorCode 6
Trying to send an SMS from the Neo Web Portal, but receiving ErrorCode 6. 9:22:16 AM$ sendsms 89185015032500233373 '+XT:1002,,,neo.iot.n...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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