Joining the Community is Easy!

Our community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.

Get Started Today

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 153
Photo of Eb Eshun
Never established data session
I have a TK228 device.  Everything seems to be working but cannot establish data session and no IP address.  I see this problem is posted...
  • 1 me too
  • 2 replies
  • Problem
Photo of Royce Arnold
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
  • 1 me too
  • 2 replies
  • Problem
Photo of MIke Wyatt
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
  • 1 me too
  • 1 reply
  • Problem
Photo of maikel perez
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
  • 1 me too
  • 2 replies
  • Problem
Photo of Isidore Louis
devise never registeretd?
  • 4 me toos
  • 4 replies
  • Problem
Photo of Carter McCamy
Labels are reversed on Devices Transactions report
On this page:https://ssaerport.aeris.com/web/guest/ssd_devices#/diagnostics which is the Devices page, the report of transactions shown a...
  • 1 me too
  • 2 replies
  • Problem
Photo of Rich Morris
The web site can't find my billing address and so I can not register my credit card
I'm trying to update my credit card information and it does not recognize my address. (it is nothing special but I don't want to share it...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Leonardo Avalos Marquez
devices aren't showing up in inventory
I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network,...
  • 2 me toos
  • 5 replies
  • Problem
Photo of Micheal Wall
device registered but no internet access
In the admin portal, my device is registered; however, I am unable to route traffic consistently to and from the Internet. Packet loss is...
  • 1 me too
  • 0 replies
  • Problem
Photo of dustin jackson
i have a hunting camera called a HC-500m
i have a hunting camera called a HC-500m i purchased these sim cards for these cameras i need to get information to set up the mms functi...
  • 1 me too
  • 2 replies
  • Problem
Photo of IT Inc.
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
  • 2 me toos
  • 6 replies
  • Problem
Photo of Michael Fleming
Provisioned and billed Sim cards work for a couple days then stop!
Provisioned and billed Sim cards work for a couple days then stop!  Then my dashboard shows them as canceled. If I provision and bill the...
  • 1 me too
  • 1 reply
  • Problem
Photo of Nayab Khan
Unable to activate sim after updating credit card info
Our credit card on file with you had expired but I never received a notification from your system. Anyway, all our devices have stopped w...
  • 1 me too
  • 0 replies
  • Problem
Photo of Mike
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code. 
  • 1 me too
  • 5 replies
  • Problem
Photo of Nicholas Stewart
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Jenny
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
  • 1 me too
  • 14 replies
  • Problem
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
  • 1 me too
  • 2 replies
  • Problem
Photo of Christian Garcia
Im having issues to set up my GPS devices
Im having issues to set up my GPS devices, i followed the process, assigned, register, and set up apn, but still are not able to establis...
  • 1 me too
  • 4 replies
  • Problem
Photo of Charles Ogden
Missing 6 Digit Code
The latest SIM that I orderd from DigiKey is missing a 6-digit activation code.  The last four digits of the card are 8780, is there a wa...
  • 1 me too
  • 1 reply
  • Problem
Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem