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Conversations

Conversations 1 - 20 of 127
Photo of Zachary Gilchrist
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
Discontinue monthly charges and close account. Thank you
This is a request to discontinue the monthly recurring charges to my account and to officially close the account. The sim cards that I pu...
  • 1 me too
  • 0 replies
  • Problem
Photo of Michael Egan
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
  • 1 me too
  • 3 replies
  • Problem
Photo of Mitchel Szazynski
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
  • 1 me too
  • 5 replies
  • Problem
Photo of David Crook
SIM shipment missing codes
We have recieved 5 new 3G LTE SIM cards as promised but they arrived without the provisioning codes. Can anyone tell me how to re-acquire...
  • 1 me too
  • 0 replies
  • Problem
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
  • 1 me too
  • 1 reply
  • Problem
Photo of Bob
SIM not working with USB modem in India
Hello, Use: USB Modem - HSDPA or Huawei USB stick Location: India I have purchased simcard and I am putting it in USB stick. But I can ...
  • 1 me too
  • 4 replies
  • Problem
Photo of Eric Tweet
GSM SIM unable to register on network
I'm unable to register my Aeris GSM SIM (IMSI: 204043396723135). I'm attempting to connect in Nome, AK which appears well-covered on the ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Barry Gilbow
neo.iot.net is the APN I am attempting to use with the NEO Sim can anyone confirm this is correct?
 neo.iot.net  is the APN I am putting into the NEO sim with Hyper Terminal with no success//!!??
  • 1 me too
  • 2 replies
  • Problem
Photo of Kevin Dale
AerFrame ErrorCode 5
Having trouble getting this project off the ground. It is an OBD2 GPS unit, which I've noticed has quite a few posts in the community. I ...
  • 3 me toos
  • 4 replies
  • Problem
Photo of Nayab Khan
Unidentified package number when assigning SIMS
I recieved my SIMS a couple of days ago. I've several of these packages and so far I've not been able to assign the sims. I get "Unidenti...
  • 1 me too
  • 3 replies
  • Problem
Photo of Bryan
Site is broken - unable to buy SIM
I am giving up on your solution. We are prototyping a system that will be rolled into production. Everything about your product is broken...
  • 1 me too
  • 0 replies
  • Problem
Photo of Bryan
Broken account creation for DigiKey BeagleBone IoT Dev Kit
I just received my parts from DigiKey and am following the instructions. Unfortunately, the SIM and account registration is broken, which...
  • 1 me too
  • 0 replies
  • Problem
Photo of Kostas Zouridis
SMS issues
Hi, I am trying to send SMSes from my neo SIM. 1) The SMS are sent out of my test device but never delivered to the destination. 2) I se...
  • 1 me too
  • 10 replies
  • Problem
Photo of IT Inc.
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
  • 1 me too
  • 5 replies
  • Problem
Photo of Lorena Lopez
Device not registering, not in data session
I got a few sim cards for GPS trackers and they are not working. Cant get them to register or anything...
  • 1 me too
  • 0 replies
  • Problem
Photo of Mark Jacobs
Can't log in and lost password does not send me anything
I've logged into my account several times in the past few days but now I cannot log in and when I ask for the password to be reset I don'...
  • 1 me too
  • 2 replies
  • Problem
Photo of shawn francis
device deregistered
Last registration at: 2017-09-20 21:39:03 Last deregistration at: 2017-09-21 07:31:14........why does the registration status show my dev...
  • 1 me too
  • 1 reply
  • Problem
Photo of Josh Phifer
Device not establishing a Data Session
I have a Telit modem on a LoRa gateway not establishing a Data Session. The device previously had a data session for several days, but it...
  • 1 me too
  • 1 reply
  • Problem
Photo of Thomas Remmert
SMS failed. Cause: AerFrame ErrorCode 6
Trying to send an SMS from the Neo Web Portal, but receiving ErrorCode 6. 9:22:16 AM$ sendsms 89185015032500233373 '+XT:1002,,,neo.iot.n...
  • 2 me toos
  • 11 replies
  • Problem