do i need to wait for data plan to activate in order to obtain a phone number?
not sure if my sim card is activated nor do i have a number to use it
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I have tkstar tracker there is a Sim ship that came with it but I do not have a phone number to activate my tracker
When is monthly billing expected?
$0.01 seen twice (after cred card update). No monthly billing after 1st full calendar month. When should I see this and confirm amount?
can't get card to register
I bought two sim cards to use in my surveying equipment (Gnss receivers from GeoMax)- one set up and registered fine, I can use it in ei...
How to contact Aeris customer cersvice?
A question - I've changed my primary e-mail a few months ago and of course, no longer receiving invoices or communications; do not see an...
Problem with Connecting the Ethernet Cellular Bridge to Receiver using Aeris Neo SIM
I just received the Aeris SIM in the mail , was able to assign it to my account, I have inserted it into the MultiTech eCell (ethernet to...
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
Sim not transferred from my Digikey account
There is a sim that was transferred from my digikey account to my aeris account on nov 12. (Norma Pavao)It is currently not showing in m...
Stop Billing for a device
How do i stop the billing on a device. i cancel it and tried to change rate plan to nothing but is unable to figure out how to stop the b...
Send MT-SMS failed. Cause: AerFrame ErrorCode 32
I get the above error when I try to send an SMS Message from ssaerport. Diagnostics run fine.But get error 32 when I try and send SMS
Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 11, 2019 at 8:00 PM PDT, to...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
AerFrame ErrorCode 2
I get AerFrame ErrorCode 2 when trying to send a SMS to a sim card using Aerport. What could be the reason for this?
How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
is there a reason why when I suspend a sim card it return to bill a few days after?
is there a reason why when I suspend a sim card it return to bill a few days after?
TLS with TCP_NODELAY?
Using a U-Blox cellular modem, I can connect to my server in insecure mode and send data back and forth with no delays, using TCP_NODELAY...
I have entered my 6 digit code to my account, but I'm not seeing where the SIMS have been activated or registered to my account
I'm attempting to register my sim cards. I entered the 6 digit code, but I'm not getting any feedback that they have been activated or r...
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Service Provisioning and Activation
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Device Monitoring and Troubleshooting
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Billing and Rate Plans
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