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Conversations

Conversations 1 - 20 of 229
Photo of gary patterson
Error occurred while provisioning selected device(s): No login details for input device ID
getting this when i try to provision sim....help!
  • 1 me too
  • 6 replies
  • Question
Photo of Bill Simpson
How can I get information on accessing my devices using a public IP address or VPN?
Please have someone contact me with information regarding accessing our devices with a public IP or your VPN solution.
  • 1 me too
  • 1 reply
  • Question
Photo of Mueller IWT
Send UDP datagram from the DTE
I am trying to figure out how to send UDP datagram over cellular modem. There is usually an AT#SD command that allows the modem to packag...
  • 1 me too
  • 2 replies
  • Question
Photo of Zhen Mai
Not sure if I bought the right card?
I have a 3G GPS Tracker so I bought the LTE/3G sim card. After I assigned the Sim card to my account, I see in the diagnostics area that ...
  • 1 me too
  • 2 replies
  • Question
Photo of Bob Heckmann
Can I send and receive SMS using my Aeris SIM?
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Lee Williams
How can I know the network my Sim is on ? (AT&T or Verizon)?
I need a Cat M1 and AT&T LTE sim’s will work for Cat M1 on the AT&T network, Verizon requires a special SIM for Cat M1.  I need to know ...
  • 2 me toos
  • 0 replies
  • Question
Photo of David Drinnan
Can I use NimbeLink SIM cards on the Aeris network?
Probably a dumb question, but just wanted to verify, since I have a bunch of unused NimbeLink SIM cards. :)
  • 1 me too
  • 1 reply
  • Question
Photo of kirby r.
missing activation code on package or sim
Where do i find this information?
  • 2 me toos
  • 1 reply
  • Question
Photo of PAULK
Device never registered
device never registered. yes - I have attempted to program apn and it still always says never registered. also do I have to wait till 12m...
  • 3 me toos
  • 3 replies
  • Question
Photo of Ed Brignole
change shipping address
I need to change the shipping and billing address on my account.  I can't see how to do it under profile and I couldn't find anything in ...
  • 1 me too
  • 8 replies
  • Question
Photo of Luiz Canuto
Registration
  • 1 me too
  • 7 replies
  • Question
Photo of MAURICE BOWMAN
mauricebowman3@hotmail.com
Plan
  • 1 me too
  • 1 reply
  • Question
Photo of steve keller
can't provision a new SIM
When I select a LTE/3g SIM, then Provision.  I select my rate plan and hit Apply I get the following error.  Please help, I am on site a...
  • 2 me toos
  • 2 replies
  • Question
Photo of Michael Fleming
Unable to add credit card.
Unable to add credit card. Error response is  "address not found"  Please advise.
  • 1 me too
  • 2 replies
  • Question
Photo of Joel Anderson
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
  • 3 me toos
  • 1 reply
  • Question
Photo of Mike Wyatt
how do I get new registration digits.
Cant find registration digits. Need support tick for new digits.
  • 1 me too
  • 1 reply
  • Question
Photo of Michael Cummings
Chrome Advanced Rest Client for Aerframe
I am following the tutorial on this page http://neo.aeris.com/support/accessing-the-aeris-network/send-receive-sms-api/ The page says:  ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mark Jacobs
Setting up for VPN access to a device and how to add this to my NEO account
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP addre...
  • 1 me too
  • 1 reply
  • Question
Photo of Jose Mares
Adding the APN to a GPS device
Hello, I ordered some sim cards in order to test them on some GPS devices. I have activated and provisioned one of the sims and all looks...
  • 1 me too
  • 12 replies
  • Question
Photo of Timothy Hess
If I cancel a SIM can it then be reactivated later?
For example, if I have 10 sims, and currently only need 6, can I cancel the other 4 and then reactivate them at a later date?
  • 1 me too
  • 1 reply
  • Question
  • Answered