How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
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My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Not active data session
One of my devices is no longer working after
location changed. At the moment, it is located at Brick, NJ 08723, which seems to be in cov...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
Notification channel remove delivery info
We are sending many messages daily through your AerFrame API. Every time we send a message, we use the notification channel to check on ...
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything?
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything? Any sug...
I need to change the Account name and email address but the system won't let me.
I need to change the Account name and email address but the system won't let me. We've changed the name of our company so I'd like to al...
is there a reason why when I suspend a sim card it return to bill a few days after?
is there a reason why when I suspend a sim card it return to bill a few days after?
TLS with TCP_NODELAY?
Using a U-Blox cellular modem, I can connect to my server in insecure mode and send data back and forth with no delays, using TCP_NODELAY...
LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
I have entered my 6 digit code to my account, but I'm not seeing where the SIMS have been activated or registered to my account
I'm attempting to register my sim cards. I entered the 6 digit code, but I'm not getting any feedback that they have been activated or r...
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
Outrageous Billing...
I just used this service for the first time. I simply login to internet, surf, and watch tv. I noticed by today that my billed says I am ...
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
Testing LTE device with Neo
Testing a device that contains a Quectel EC21-A (AT&T / T-Mo version) Cat M1 device with an Aeris LTE SIM. The device can see AT&T networ...
dog collars
Looking for info (help) on deciding if these are an option for dog collars and a security alarm system. Does anyone have experience with ...
Impossible to assign new SIM cards to my inventory
I tried to assing 100 new sim cards from order 1000001701 but they was not added to my SIM card inventory.
How do I get my SIMs into a pool plan?
We're bringing on more and more devices and would benefit from having the pool plan feature. How do I implement that? carlton@inlinetec...
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Device Monitoring and Troubleshooting
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