Send MT-SMS failed. Cause: AerFrame ErrorCode 32
I get the above error when I try to send an SMS Message from ssaerport. Diagnostics run fine.But get error 32 when I try and send SMS
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Stop Billing for a device
How do i stop the billing on a device. i cancel it and tried to change rate plan to nothing but is unable to figure out how to stop the b...
Error occurred While Provisioning
When trying to provision a SIM from my SelfServe 2G/3G inventory ,when I select SIM # 89185014121800200165 for Provision and select Rate...
Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 11, 2019 at 8:00 PM PDT, to...
Need to contact some from Billing
Need to contact some from Billing Need to contact some from Billing because I'm frustrated tying to update my credit card information ,s...
Neo Maintenance scheduled November 4, 2019 at 8:30 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 4, 2019 at 8:30 PM PDT, to ...
Need to contact some from Billing
Need to contact some from Billing because I'm frustrated tying to update my credit card information ,since someone at Aeris is trying to...
I got a message "Address not found"
I need to Change my credit card information but when I click on Save I got a message saying "Address not found" i hope you will not canc...
Unable to assign new SIMs
We are trying to assign SIMs that we purchased several months ago. The SIMs are not being activated into the SIM inventory
Select "Assign...
Deregistration
I have 3 GSM devices working with Aeris SIM card. 1 is OK but 2 are not since 9/23/2019.- 89185015061600151730- 89185015061600152084When ...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
+PDP: DEACT ERROR for three consecutive days
I'm using SIMCOM's SIM800L modem with 2G GSM. While the application works to send device data every two hours, last Friday 3/31 it stoppe...
AerFrame ErrorCode 2
I get AerFrame ErrorCode 2 when trying to send a SMS to a sim card using Aerport. What could be the reason for this?
How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Not active data session
One of my devices is no longer working after
location changed. At the moment, it is located at Brick, NJ 08723, which seems to be in cov...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
Notification channel remove delivery info
We are sending many messages daily through your AerFrame API. Every time we send a message, we use the notification channel to check on ...
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything?
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything? Any sug...
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