Deregistration
I have 3 GSM devices working with Aeris SIM card. 1 is OK but 2 are not since 9/23/2019.- 89185015061600151730- 89185015061600152084When ...
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Unable to assign new SIMs
We are trying to assign SIMs that we purchased several months ago. The SIMs are not being activated into the SIM inventory
Select "Assign...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
+PDP: DEACT ERROR for three consecutive days
I'm using SIMCOM's SIM800L modem with 2G GSM. While the application works to send device data every two hours, last Friday 3/31 it stoppe...
AerFrame ErrorCode 2
I get AerFrame ErrorCode 2 when trying to send a SMS to a sim card using Aerport. What could be the reason for this?
How do i register my device and how do i establish data session?
how do i register my device and how do i start a data session
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked"
My SIM worked for a week and stopped. Now diagnosis says "Currently Blocked". Credit card on file is fine and i have no idea how to get o...
Not active data session
One of my devices is no longer working after
location changed. At the moment, it is located at Brick, NJ 08723, which seems to be in cov...
Connecting to a IoT device with a sim card
We have been using your sim with a web base diagnostic system and it is working well. I have been tasked with finding out the feasibilit...
Notification channel remove delivery info
We are sending many messages daily through your AerFrame API. Every time we send a message, we use the notification channel to check on ...
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything?
I received my cards and two codes but it wont provision any of them to my account? I can not start a chat for help or anything? Any sug...
I need to change the Account name and email address but the system won't let me.
I need to change the Account name and email address but the system won't let me. We've changed the name of our company so I'd like to al...
is there a reason why when I suspend a sim card it return to bill a few days after?
is there a reason why when I suspend a sim card it return to bill a few days after?
TLS with TCP_NODELAY?
Using a U-Blox cellular modem, I can connect to my server in insecure mode and send data back and forth with no delays, using TCP_NODELAY...
LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
I have entered my 6 digit code to my account, but I'm not seeing where the SIMS have been activated or registered to my account
I'm attempting to register my sim cards. I entered the 6 digit code, but I'm not getting any feedback that they have been activated or r...
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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