Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
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Unable to View Devices
When I select the Devices tab to manage my devices, there are no devices listed.
Provisioning error: Error occurred while provisioning selected device(s): No login details for input device ID
I'm trying to provision my first SIM and I get the following error:Error occurred while provisioning selected device(s): No login details...
Availability of AT&T’s 3G service in the United States.
Dear Valued Neo Customer,
As your IoT partner, we strive to keep you informed ofindustry events that might impact your business. Aer...
SIMs for IoT devices in US but need to be tested in Australia first before shipment
We are an Australia-based company and we just bought 5 Mini 3G/LTE SIMs from Aeris website. We would like to test our device using the Ae...
Dashboard Data not Updating
Dashboard not updating with usage data. Similar to this post:https://community.aeris.com/aeris/topics/device-data-not-showing-up-in-dash...
API SMS to device flow/creating notification channel
I have created my SMS application, but am having trouble creating the notification channel. Here is what I am posting (per your API docu...
I cancelled all my SIMs but still get $1 invoice each month. Please cancel all billing.
How does DNS work with a Neo SIM?
Newbie question: I think what happens is that when I register with my APN (iot.aer.net), the APN sends one or two DNS server IPs to my d...
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
Error occurred while provisioning selected device(s): No login details for input device ID
I'm getting this error by the time I want to Provision(Activate!?) one SIM card from my SIM Inventory. Can you help with this?
Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
Neo support for SMS
Curious about Neo's support for SMS? Check out our tutorial >
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
Error occurred while provisioning selected device(s): No login details for input device ID
getting this when i try to provision sim....help!
How can I get information on accessing my devices using a public IP address or VPN?
Please have someone contact me with information regarding accessing our devices with a public IP or your VPN solution.
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
devise never registeretd?
Message from Aeris Support Community
Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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