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Cannot use Micro-3FF SIM card ; need nano
Just received micro 3FF SIM card orderID 100002111. I did not know that there was a smaller form i.e. nano which is what my device requir...
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
Sim not transferred from my Digikey account
There is a sim that was transferred from my digikey account to my aeris account on nov 12. (Norma Pavao)It is currently not showing in m...
Not able to update account information
For the past week I have been trying to update my account information and every time I press the Save button I get an error "Account info...
Why can't I uncheck Block Data in Traffic Policy?
I am not able to use a modem with sim that was operating normally a few months ago. Now your portal is showing "Data - Allowed (All serv...
Stop Billing for a device
How do i stop the billing on a device. i cancel it and tried to change rate plan to nothing but is unable to figure out how to stop the b...
Send MT-SMS failed. Cause: AerFrame ErrorCode 32
I get the above error when I try to send an SMS Message from ssaerport. Diagnostics run fine.But get error 32 when I try and send SMS
Error occurred While Provisioning
When trying to provision a SIM from my SelfServe 2G/3G inventory ,when I select SIM # 89185014121800200165 for Provision and select Rate...
Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 11, 2019 at 8:00 PM PDT, to...
Need to contact some from Billing
Need to contact some from Billing Need to contact some from Billing because I'm frustrated tying to update my credit card information ,s...
Neo Maintenance scheduled November 4, 2019 at 8:30 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 4, 2019 at 8:30 PM PDT, to ...
Need to contact some from Billing
Need to contact some from Billing because I'm frustrated tying to update my credit card information ,since someone at Aeris is trying to...
I got a message "Address not found"
I need to Change my credit card information but when I click on Save I got a message saying "Address not found" i hope you will not canc...
Unable to assign new SIMs
We are trying to assign SIMs that we purchased several months ago. The SIMs are not being activated into the SIM inventory
Select "Assign...
Deregistration
I have 3 GSM devices working with Aeris SIM card. 1 is OK but 2 are not since 9/23/2019.- 89185015061600151730- 89185015061600152084When ...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
TCP overage
im sending 64 bytes tcp (non ssl) to a server, and its sending 1 byte back every 3 minutes. my billing and data usage shows 272 bytes fro...
+PDP: DEACT ERROR for three consecutive days
I'm using SIMCOM's SIM800L modem with 2G GSM. While the application works to send device data every two hours, last Friday 3/31 it stoppe...
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