do i need to wait for data plan to activate in order to obtain a phone number?
not sure if my sim card is activated nor do i have a number to use it
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I have tkstar tracker there is a Sim ship that came with it but I do not have a phone number to activate my tracker
I didn’t get my first order yet.
Order
When is monthly billing expected?
$0.01 seen twice (after cred card update). No monthly billing after 1st full calendar month. When should I see this and confirm amount?
can't get card to register
I bought two sim cards to use in my surveying equipment (Gnss receivers from GeoMax)- one set up and registered fine, I can use it in ei...
Email Address has changed
Our company has changed names and I need to update my email address to match and keep receiving invoices. Looks like I have to post that ...
can't purchase
can't purchase, website "times out" everytime i push the purchase button. Please supply a phone number i can call for help. I have not ...
How to contact Aeris customer cersvice?
A question - I've changed my primary e-mail a few months ago and of course, no longer receiving invoices or communications; do not see an...
New sim connects via tcp socket but unable to transmit any data
I have telematics platform running with sims from another vendor. I am doing a pilot project to see how the aeris sims work. So i activat...
Problem with Connecting the Ethernet Cellular Bridge to Receiver using Aeris Neo SIM
I just received the Aeris SIM in the mail , was able to assign it to my account, I have inserted it into the MultiTech eCell (ethernet to...
Cannot use Micro-3FF SIM card ; need nano
Just received micro 3FF SIM card orderID 100002111. I did not know that there was a smaller form i.e. nano which is what my device requir...
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
Sim not transferred from my Digikey account
There is a sim that was transferred from my digikey account to my aeris account on nov 12. (Norma Pavao)It is currently not showing in m...
Not able to update account information
For the past week I have been trying to update my account information and every time I press the Save button I get an error "Account info...
Why can't I uncheck Block Data in Traffic Policy?
I am not able to use a modem with sim that was operating normally a few months ago. Now your portal is showing "Data - Allowed (All serv...
Stop Billing for a device
How do i stop the billing on a device. i cancel it and tried to change rate plan to nothing but is unable to figure out how to stop the b...
Send MT-SMS failed. Cause: AerFrame ErrorCode 32
I get the above error when I try to send an SMS Message from ssaerport. Diagnostics run fine.But get error 32 when I try and send SMS
Error occurred While Provisioning
When trying to provision a SIM from my SelfServe 2G/3G inventory ,when I select SIM # 89185014121800200165 for Provision and select Rate...
Neo Maintenance scheduled November 11, 2019 at 8:00 PM PDT
This is to inform you that NEO engineers will be performing a planned maintenance window starting on November 11, 2019 at 8:00 PM PDT, to...
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Neo enables any company to easily develop, launch, and manage innovative M2M and IoT solutions that require cellular connectivity while dramatically reducing the time, cost, and hassle of obtaining and operating connectivity through traditional channels. Neo is powered by Aeris.
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Categories
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Service Provisioning and Activation
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Device Monitoring and Troubleshooting
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Billing and Rate Plans
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APIs
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