LTE Service Does Not Automatically go from Suspend to Bill
Hello, We are using the Neo LTE SIMS in conjugation with a Multitech MTSMC-NAT1 which is based on the Telit ME910C1 module. When our pr...
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Never established data session
I have a TK228 device. Everything seems to be working but cannot establish data session and no IP address. I see this problem is posted...
I can't access my account
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
I have 6 digit code associated with 3 sims but not able to provision them
Outrageous Billing...
I just used this service for the first time. I simply login to internet, surf, and watch tv. I noticed by today that my billed says I am ...
Advanced Rest Client App Ver. 8.14.55.288 not accepting AerFrame-JSON-Neo.json
I'm trying to load the AerFrame-JSON-Neo.json into the Advanced Rest Client App so I can launch the AerFrameTM API to Send / Receive SMS....
Testing LTE device with Neo
Testing a device that contains a Quectel EC21-A (AT&T / T-Mo version) Cat M1 device with an Aeris LTE SIM. The device can see AT&T networ...
dog collars
Looking for info (help) on deciding if these are an option for dog collars and a security alarm system. Does anyone have experience with ...
Impossible to assign new SIM cards to my inventory
I tried to assing 100 new sim cards from order 1000001701 but they was not added to my SIM card inventory.
How do I get my SIMs into a pool plan?
We're bringing on more and more devices and would benefit from having the pool plan feature. How do I implement that? carlton@inlinetec...
Pool Plans
Are pool plans available for SIMs? I see a Pool name where I can select a plan, but there are no options available. What is this for ...
my device dont show sim card
i installed sim several times will not show sim let alone service
Discontinue monthly charges and close account.
This is a request to discontinue the monthly recurring charges to my account and to officially close the account.
Cause: AerFrame ErrorCode 6
Hi, I am trying to send an SMS to my SIM card and I keep receiving the error " Cause: AerFrame ErrorCode 6". My sim card is in a GSM shie...
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping ?
Is there someone in this company that can help me with the SIM Card order # 100001680 2-3 day shipping that was charged to my credit card...
SIM card order not received
How can I have the tracking # of the SIM cards that I ordered last week 2-3 days shipping,I have not received them.Order ##100001680.
device never registered , 89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384
89011 70227 20249 22459 , 89011 70227 20249 22442 , 89011 70227 20249 22384 these 3 never egistered
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
My device is saying invalid network
My Anyseccu radios are saying invalid network I should have the correct Apn... any ideas ? I'm not sure if I have the Sims configured pro...
Question about accessing a device from a computer
Private IP is not working. Need to access device remotely. I understand there are "for charge" VPN and other services that would allow t...
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